Privacy Policy

Nimba ("we", "our", "us") is committed to handling the personal information you share with us with care and transparency. This Privacy Policy describes what information we collect, how we use it, and your rights in relation to it. By using our website at nimbaaa or contacting us through our services, you agree to the practices described here.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, and phone number when you submit an enquiry or book a consultation.
• Project information — details about your property, design preferences, and budget that you share with us voluntarily during our engagement.
• Technical data — your IP address, browser type, device type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communication records — emails, messages, or notes from consultations kept to support our service delivery.

We do not collect sensitive personal data such as identification numbers, financial account details, or health information through this website.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your enquiries and schedule consultations.
• To deliver our interior design services and communicate about your project.
• To send you relevant updates, proposals, or follow-ups related to your engagement with us.
• To improve our website experience and understand how visitors interact with our content.
• To comply with applicable legal obligations in Malaysia.

We do not use your personal information for automated decision-making or profiling.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent — when you voluntarily submit your details through our contact form.
• Contractual necessity — when processing is required to deliver the services you have engaged us for.
• Legitimate interests — for website analytics and improving our services, provided this does not override your fundamental rights.
• Legal obligation — where we are required to retain or disclose information under Malaysian law.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Service providers — trusted third parties who assist us in operating our website or delivering our services (such as email platforms or cloud storage), bound by confidentiality obligations.
• Professional partners — contractors or suppliers involved in your project, only to the extent necessary and with your awareness.
• Legal authorities — where required by applicable law or court order in Malaysia.

5. Cookies and Tracking

Our website uses cookies to support basic functionality, analytics, and service improvement. You can manage your cookie preferences at any time via our Cookie Policy page. Disabling certain cookies may affect your browsing experience.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Malaysian law. Enquiry records are generally kept for up to three years. Project-related files may be retained for up to seven years for professional reference and compliance purposes. You may request deletion at any time (see Section 8).

7. Data Security

We apply reasonable organisational and technical measures to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. While we take data security seriously, no online transmission is entirely without risk, and we encourage you to contact us promptly if you have any concerns.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete data.
• Withdraw consent for processing where consent is the legal basis.
• Request deletion of your data, subject to legal retention requirements.
• Lodge a complaint with the relevant Malaysian authority if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@nimbaaa or call +60 3-7735 2618. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party platforms you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be published on this page with an updated date. Continued use of our website after any changes constitutes your acknowledgement of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out:

• Nimba
• 21 Jalan Tun Mohd Fuad 1, Taman Tun Dr Ismail, 60000 Kuala Lumpur
• Email: info@nimbaaa
• Phone: +60 3-7735 2618